Client Terms & Conditions

1. Quote Validity

1.1 All quotes are valid for 14 days from the date of issue.
1.2 After this period, prices may be revised to reflect changes in supplier or production costs.
1.3 Quotes are not binding until accepted in writing by the Client.

2. Payment Terms

2.1 The Company requires 80% upfront payment before any production, pre-production, creative, or scheduling work begins.
2.2 The remaining 20% is payable within 30 days of the final invoice date (“NET 30”).
2.3 Work will not commence until the upfront payment has been received in full.
2.4 All invoices must be paid in GBP unless otherwise agreed.
2.5 The Client is responsible for all transfer fees, bank charges, and currency-related costs.

3. Non-Payment Before Production (15% Fee)

3.1 If the Client fails to pay the required 80% upfront payment before the scheduled production start date, a 15% surcharge (based on the total project budget) will be added.
3.2 This surcharge applies the day after production is due to begin.
3.3 This fee protects the Company from unrecoverable crew, equipment, rental, and supplier costs.

4. Late Payment Fee (20% Fee)

4.1 If any invoice remains unpaid 2 months after the NET 30 term, the Client will incur a 20% late fee (applied to the total project budget).
4.2 This fee is payable immediately.
4.3 The Company may withhold deliverables until full payment is received.
4.4 Continued non-payment may result in debt recovery, legal action, and additional recovery costs charged to the Client.

5. Engagement Fees

5.1 Engagement Fees (creative development, concepting, treatments, research, etc.) are billed separately from production costs.
5.2 Engagement Fees are 100% payable upfront.
5.3 Engagement Fees are non-refundable, even if the project is cancelled by the Client.

6. Delivery Dates & Client Responsibilities

6.1 Delivery deadlines rely on the Client providing all required assets, feedback, approvals, access, and materials on time.
6.2 If the Client causes delay, the Company may:
(a) revise delivery dates;
(b) reschedule resources;
(c) charge additional fees for lost time or rebooking costs.
6.3 The Company is not liable for missed deadlines or losses arising from Client delays.
6.4 No discounts or refunds are owed when the Client fails to fulfil their responsibilities.
6.5 All claims of Client delay will be supported by reasonable documentation (emails, messages, PM logs).

7. Termination After Quote Acceptance

If the Client cancels a project after accepting a quote:

a) More than 30 days before the agreed delivery date:
→ The Client must pay 50% of the full project budget.

b) Within 30 days of the agreed delivery date:
→ The Client must pay 100% of the full project budget.

These fees cover booked crew, resources, pre-production time, and opportunity cost.

8. Kill Fees (Cancellation, Pause, or Non-Action)

8.1 If the Client pauses, cancels, or prevents progress after production or pre-production has begun, a kill fee will apply.
8.2 Kill fees include:

• All work completed to date

• All committed or non-refundable supplier costs

• All crew, equipment, and rental charges

• A reasonable fee for allocated time and resources
  8.3 Kill fees are immediately payable.

9. Revisions

9.1 Unless otherwise stated, the quote includes:

• 1 round of amends, and

• 1 final revision
  9.2 Additional revisions or changes in brief are chargeable at standard hourly/day rates.
  9.3 Extra revisions caused by Client indecision or conflicting feedback will be billed.

10. Creative Rejection Clause

10.1 Creative work is subjective.
10.2 If work meets the agreed brief and meets professional standards, the Client’s personal dislike does not constitute non-delivery.
10.3 The Client remains liable for full payment.

11. Client Materials & IP Warranty

11.1 The Client warrants that all materials supplied (logos, artwork, music, footage, trademarks, text, etc.) are fully licensed or legally owned.
11.2 The Client indemnifies the Company against all legal claims arising from third-party rights or misuse of assets supplied by the Client.

12. Data & File Responsibility

12.1 The Company will take reasonable steps to protect files and media.
12.2 The Company is not liable for loss of data due to corruption, hardware failure, or cloud outages beyond reasonable control.
12.3 The Client is responsible for maintaining backups of final deliverables.

13. Rush Fees, Overtime & Out-of-Hours Work

13.1 Work required outside standard hours, or with expedited turnaround, may incur additional charges.
13.2 Overtime, rush fees, and weekend or bank holiday work will be communicated where possible.

14. Portfolio Use

14.1 Unless agreed otherwise in writing, the Company may use completed work, stills, and behind-the-scenes footage for portfolio, case studies, marketing, and award submissions.
14.2 Clients requiring confidentiality must request this in writing prior to production.

15. Right to Suspend Work

15.1 If any invoice becomes overdue, the Company may suspend work or delivery without liability.
15.2 Delays caused by suspension due to non-payment are the sole responsibility of the Client.

16. Ownership & Usage Rights

16.1 Full rights and usage of deliverables transfer only upon full payment of all invoices.
16.2 Any use of work before full payment constitutes copyright infringement.

17. Liability & Warranty

17.1 The Company will provide services with reasonable care and skill.
17.2 The Company is not liable for:

• Client misuse of deliverables

• Third-party acts, delays, or failures

• Indirect or consequential losses

• Loss of profit, revenue, or opportunity
  17.3 If the Client damages any equipment, materials, or property supplied by the Company, the Client must reimburse repair or replacement costs in full.

18. Force Majeure

The Company is not liable for delays caused by events outside its control, including illness, weather, equipment failure, travel disruption, strikes, or supplier delays.

19. Governing Law

These T&Cs are governed by the laws of England and Wales.
All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Incorporation of Terms

20.1 By accepting a quote, commissioning work, or paying any invoice, the Client agrees to be bound by these Terms & Conditions.20.2 These T&Cs apply to all related quotes, invoices, and deliverables.20.3 A link to these T&Cs on the Company’s website or provision via email constitutes valid presentation of terms.